GENERAL FAQs

Why are featured products always on pre-order and have a 5–7 week waiting time?
I run this shop as a small independent artist, and larger products such as sticker books and memo pads are quite expensive to produce. To keep things sustainable, most featured products are offered on a pre-order basis instead of being kept in permanent stock. That said, I do order extra quantities from time to time. If a product is already available and ready on hand, your order will be shipped as soon as possible without having to wait for the full pre-order period.

How long do I have to wait before my order is shipped out?
If you order sticker sheets or products that are not labeled as pre-order, they are usually already on hand and ready to ship.

• Within Metro Manila: orders are arranged for pick-up through Gogo Express, sometimes as early as the day after your order is placed.
• Outside Metro Manila and for SEA countries: orders are shipped via J&T Express. I personally drop off parcels at the branch every weekend.

Please note that processing times may vary depending on order volume, but I always do my best to get your happy mail on its way as soon as possible. 

A quick note: if your order contains both on-hand items and pre-order items, everything will be shipped together once the pre-order product becomes available. If you'd like to receive your on-hand items sooner, I recommend placing them in a separate checkout from your pre-order items.

Why is the USA pricing of your products different from the prices on the website?My USA products are manufactured separately from my Philippine-made products, which is why there may be differences in product availability and pricing. Prices are also adjusted according to local production costs and the US dollar currency. In general, production costs in the Philippines are significantly lower, allowing me to offer more affordable prices on my website. On the other hand, products made in the USA are produced by a different manufacturer, which comes with higher material and production costs.

For example, my USA memo pads are laser-printed, resulting in sharper prints and a higher-quality finish compared to their PH counterparts. While both versions are designed with the same care and artwork, differences in manufacturing methods and local costs naturally affect their final prices.

SCRAPBOOK MEMO PADS

What's the difference between the 60-sheet, 100-sheet, and 130-sheet Memo Pads?

• The 130/140-sheet version contains the complete patterns in the said collection and includes all 130/140 unique designs.
• The 100-sheet and 60-sheet versions are curated selections from the complete collection. They feature different combinations of designs and are not simply reduced versions of the 130-sheet pad. This means that some patterns included in the 130-sheet edition may not appear in the 60-sheet or 100-sheet editions.
• If you'd like to own the entire collection and receive every design, the 130-sheet memo pad is the complete version.

Thank you so much for supporting my small art shop. Please read the following policies carefully before placing an order.

Order Cancellations

Orders may be cancelled within 24 hours of purchase. After this period, cancellations are no longer accepted, especially for pre-order items, as production and order preparations may have already begun.

Pre-Order Items

All pre-order products are made in limited quantities and require a production period. By purchasing a pre-order item, you acknowledge and agree to the estimated waiting time stated on the product listing.

Returns and Refunds

Due to the nature of stationery products and for hygiene reasons, I do not accept returns or exchanges for change of mind, incorrect orders placed by the customer, or buyer's remorse.

Refunds or replacements will only be considered if:
- You received the wrong item.
- Your order arrived with significant damage or manufacturing defects.
- Your package was missing items.

If any of the above applies, please contact me within 7 days of receiving your order and include clear photos of the issue so that I can assist you accordingly.

Shipping Delays

Once an order has been shipped, I am unable to control delays caused by courier services, customs inspections, weather conditions, or other unforeseen circumstances. Shipping fees are non-refundable in these situations.

Lost Packages

Packages marked as delivered by the courier are considered fulfilled. Unfortunately, I cannot issue refunds for parcels that have been lost, stolen, or misplaced after delivery.

Questions

If you have any concerns regarding your order that are not found here, please feel free to contact me before placing a purchase. I will always do my best to help and ensure you have a pleasant shopping experience.

ig/tiktok: @mikeestrawberry

email: mikeestrawberry.tsp@gmail.com